SPS Completes Installation of CTM 2 in all Maryland Motor Vehicle Administration Offices Statewide

La Plata, MD, October 1, 2009 – Software Performance Systems, Inc. (SPS) is pleased to announce that it has completed the installation of the Customer Traffic Management (CTM) 2 system for the Maryland Department of Transportation (DOT) Motor Vehicle Administration (MVA). This contract was competed and awarded under the Maryland Department of Budget and Management (DBM) Consulting and Technical Services (CATS) Contract.

Under this contract, the SPS Team, which includes ACF Technologies, Inc.; Integrated Technology Solutions, Inc. (ITSI); and RESI Research and Consulting; replaced a ten year old system used by MVA to manage customer service, issue service tickets, and route customers through the 23 MVA offices statewide. The SPS Team configured and deployed Q Flow, a Web-based CTM COTS product developed by ACF Technologies. Q Flow utilizes the same technical architecture as the SPS commercial products and complements SPS's suite of solutions. SPS installed new ticket printers, bar code scanners, LCD overhead displays, and audio announcement devices in each of the MVA offices across the state. In addition self serve touch screen kiosks were installed in the six express offices. SPS will continue to provide ongoing operations and maintenance of the system through the end of the contract, December 31, 2010.

This system will allow the MD MVA to provide more efficient and timely service to its customers, the residents of the state of Maryland and provide a technological base on which further customer service improvements can be developed.

Contact Information
Software Performance Systems, Inc.
Mike Dorsett, PMP
VP & Program Manager for MD MVA CTM 2 Contract
301-518-5711
MDorsett@goSPS.com
www.goSPS.com